Long Time Employee Adrienne Ito - Rising To The Challenge
For more than 28 years, Adrienne Ito has been at the frontline of our customer’s businesses, helping drivers and transportation owners/operators keep their trucks on the road.
As the Receptionist at Cervus Equipment Peterbilt in Saskatoon, Adrienne is a champion of our customers and their businesses: “I take care of our telephones…it’s the heartline to our customers.”
Anything that customers contact the dealership for, whether it’s a truck that requires repair or a new part, Adrienne is always there to help them with whatever they require. “I’m there for any needs they may have and to ensure they’re satisfied,” she says.
Over the past 28 years, Adrienne has built strong relationships with customers. It’s how she stays connected and ensures drivers and transportation customers power their businesses forward: “the rapport that I have with customers is amazing, they’re like extended members of my family.”
For Adrienne, her co-workers act as a strong support system, coming together to help our customers: “I truly have a great team of co-workers.” She also credits the Cervus family for enabling customer success: “Cervus is a great company to work for; they really care about their employees and customers.”
Each day brings new challenges and new opportunities at the Cervus Equipment Peterbilt dealership and Adrienne and her team always rise to the occasion: “we’re a friendly, caring bunch and we’re always ready to go the extra mile.”
“It’s why customers keep coming back,” she adds.